If your order is received damaged, broken/defective, or is the wrong item, Yugster will be happy to help make the situation right. Please follow the steps below in order for the mishap to be corrected as quickly as possible:
- Contact our Yugster Customer Support team to report the problem within 21 days from your ship date, please include a description of the damage/defect/wrong item and photos of the product. CLICK HERE to contact Yugster Customer Support.
- Customer Support will provide an RMA number (Return Merchandise Authorization) and return shipping label.
- Once we've registered your RMA and received your returned product, a replacement or a refund will be processed.
Please note that final decision on returns are subject to Yugster’s discretion and that returns sent back without pre-authorization cannot be processed.
Please read our full returns policy here.