Refurbished items have been previously returned to a retailer or manufacturer for a refund by a customer. Computers are often returned to retailers because they have been leased by corporations. The item may have a defect, blemish or cosmetic imperfection, simply didn't meet a customer's expectations, or it may have reached the end of its lease period. Customers also often return items to retailers because of buyer's remorse, and then the item is sold as a Refurbished item, even though the item is still in mint condition.
Before a refurbished item can be resold, any defective components are repaired or replaced, and the item is then examined to ensure it works properly. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, for example) that are not included with the refurbished product. You can read the More Info page on a deal for a list of included accessories.
We try to provide refurbished items in the best possible condition, but scratches and other cosmetic imperfections may be present. However, the price you pay for a refurbished item is much lower than at retail price, and some amazing deals can be found on these items.