What is your Returns Policy?
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.
If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply (sorry, but this creates a lot more work for our customer service department).
Returns are allowed if Yugster receives your request within 21 calendar days from your order ship date. All returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request promptly.
Change of Mind
Generally, we are not able to approve a return for a non-defective item, and some items are not returnable in any case, due to their nature. This is noted on the product page (ex: Plugster's Junk boxes are not returnable or refundable). However, there are some exceptions. Please do not open of the product if you do not plan to keep the item you purchased. If you decide to return an opened product, we typically can not take it back. If an exception is made, we can't resell it as new anymore, so we unfortunately have to charge a 20% restocking fee. And we are sorry, but we also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us.
This policy is different than stores like Amazon, because we do not add in any extra cost to you for returns because we want to give you the best price possible on our great deals. The other guys can accept returns without cost to you because they charged more for the product in the first place than we do.
Lastly, returns are allowed only if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (with all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then it's all yours! You get to keep your purchase or gift it on to someone else!
To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request in a timely manner. We are a small company and we appreciate your patience in processing requests. We will respond as quickly as possible. Thank you!