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Order Status Questions

Order Status Questions

 

What is your Returns Policy?

Defective Product

While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.

If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 20% restocking fee will apply (sorry, but this creates a lot more work for our customer service department).

Returns are allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then lucky you! You get to keep it at no extra cost to you! To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request as quickly as we can.

Change of Mind

Sometimes we can approve a return for a non-defective item, unless otherwise noted on the product page (Plugster's Junk boxes are not returnable or refundable). However, there are some restrictions. Please do not open of the product if you change your mind, or in other silly words (The product can NOT be opened). If you decide to return an opened product, we can take it back, but we can't resell it as new anymore, so we unfortunately have to charge a 20% restocking fee. And we are sorry, but we also do not credit back any shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us (blame those dang shipping companies - not us). This is different than stores like Amazon, because we do not add in any margin for returns to give you the best price possible on our daily deals. They can take returns without cost to you because they charged more in the first place to allow for that.

Lastly, returns are allowed if your request is received by Yugster within 21 calendar days from your order ship date and all returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. After that, or if it is not complete, then lucky you! You get to keep it at no extra cost to you! To request warranty information or to request a return for a defective item, please Contact Us. We will do our best to respond to your email request within a few hours.

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