Order Status Questions
What is your Returns Policy?
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it.
If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through Yugster and not the manufacturer, we'll be happy to provide you with the necessary information. If your item is covered by a manufacturer warranty but you choose not to go through the manufacturer for support and return the product to us instead, a 15% restocking fee will apply.
If you purchased a CPS warranty, please have your order information at hand and contact them directly here:
- CPS Claims Overview: https://www.cpscentral.com/claims-overview
- CPS Contact Information: https://www.cpscentral.com/contact
- CPS Phone Number: (800) 905-0443
Returns are allowed if Yugster receives your request within 21 calendar days from your order ship date. All returns must be received complete (all original packaging and contents) by Yugster within 14 calendar days after the return is approved. To request warranty information or to request a return for a defective item, please Contact Us with a description of the damage/defect and photos of the product. We will do our best to respond to your email request promptly.
Change of Mind
Generally, we are not able to approve a return for a non-defective item (this includes refurbished), and some items are not returnable in any case, due to their nature. This is noted on the product page (for example, Junk boxes and personal care items are not returnable or refundable). However, there are some exceptions. Please do not open the product if you do not plan to keep the item you purchased. If you decide to return an opened or refurbished product, we typically can not take it back. If you choose to return a product that is not defective, we charge a 15% restocking fee. And we do not credit back shipping charges paid on the original order and do not pay or reimburse for any return shipping back to us.
This policy is different than stores like Amazon, because we do not add in any extra cost to you for returns so we can give you the best price possible on our great deals. The other guys can accept returns without cost to you because they charged more for the product in the first place.