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Shipping and Fulfillment FAQs

Shipping and Fulfillment

 

How do you ship your items, and how quickly?

Most of our orders are shipped via FedEx, UPS, or USPS, depending on the order value and/or the weight. We do our best to process orders within 72 hours (3 business days). Occasionally an item may take 1-2 days longer to ship depending on order volume. We promise to get your order shipped as soon as possible. All Yugster orders are shipped with tracking so that you can easily check the status or your order


How long will it be before I receive my order?

Please allow up to 72 hours (3 business days) for processing of your Yugster order. Once your order ships, you will get a shipment notification email from us with the package tracking number so you can follow its progress. You can expect to receive your order within 5-10 business days of shipment.

Tracking information can also be conveniently found by logging into Yugster and clicking on My Account in the upper right hand corner.

 

I have received a tracking number, but why is my package not showing any movement?

Most of our orders are shipped via FedExDHLUPSMail Innovations or USPS depending on the order value and/or the weight. Each carrier has their own system for updating tracking. Some carriers are better than others at updating the status of their shipments. Feel free to click on the carrier name links above to contact the carrier regarding your shipments status. If your item has not arrived by the estimated delivery date, allow and extra day or two then please feel free to contact Yugster Customer Service and we would be happy to help you check the status of your shipment. Yugster reserves the right to not refund the shipping costs incurred when an undeliverable address is provided at checkout and an item must be returned back to us as the sender. 


What if I receive a damaged or defective item or the wrong item altogether?

While we all would prefer that all of our products always arrive undamaged and work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or Yugster could have done to prevent it. If your orders is received damaged, broken/defective or are the wrong item(s) when you receive them, Yugster will be happy to help make the situation right. Please follow the steps below in order for the mishap to be corrected as quickly as possible:

- Contact our Yugster Customer Support team to report the problem within 14 days of receiving the product. CLICK HERE to contact Yugster Customer Service. 

- Customer Support will provide an RMA number (Return Merchandise Authorization).

- Depending on the issue, please keep in mind that we may ask you to send us a picture and/or ship the product back to us. 

- Once we've registered your RMA and received your returned product, a credit to your account or a refund to your credit card will be processed.

Please note that final decisions on returns are subject to Yugster’s discretion and that returns sent back without pre-authorization cannot be processed.


How do I change the shipping address or cancel my order?

 Please contact Yugster.com’s friendly Customer Service Team immediately if you need to change the shipping address for your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Yugster.com’s Customer Service Team is available Monday-Friday from 8:00am-5:00pm MST. CLICK HERE to contact Yugster Customer Service. 

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